Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Tnx, hmmmm What you have sounds correct. One of my favorite new things this week was taking a shower with my whole block collection. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? 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I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. (I am totally stuck on a CPQ superbadge right now on the last step!). I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I just finished the superbadge. Service Cloud Specialist | Salesforce Trailhead This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Compute Sales Specialist in Taipei, Taipei City, 11568 | Sales at If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. Does this match the requirements? Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Intermediate case users can access both lists of cases. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? i could pass the challenge, so great to have some experts available like you! Ensure you select the correct Chart format." (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Theyre such a useful way to remember what needs to be done before you start. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. When you start a create a new report, simply click to start with a clean screen. Keep working, great job i believe you should like my post home care specialists. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Review the steps to ensure you create the Cirrus Support Process. The key word is "rename." (The badge is all click, no code.) Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Enter the billing service credentials in the custom setting. You also get personal insight into the life of a Trailhead Baby! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. *must be completed in lightning experience*1. Please guide me on this.Thanks. I am not intending to give out the answers, just a little bit of a nudge. Take a break, grab a snack, and watch this video. nay help is much appreciated. Expert Tips on Getting Your Billing Superbadge - ITequality It's a status. In all case page layout I have enabled Knowledge Sidebar in each case page layout, Useful Information, Thank you for sharing these, its so helpful.Reusable badgesHotel Name Badges, Thanks for sharing your valuable information Salesforce CPQ TrainingSalesforce CPQ Online Training, uak bayankilis bayanosmaniye bayansiirt bayanmu bayanbartn bayansivas bayanile bayanayvalk bayansultangazi bayan, malatya bayanar bayanadana bayanedirne bayanzonguldak bayanrize bayanbalkesir bayankarabk bayankrehir bayankonak bayan. Ensure you group report results correctly. Hope this solves it for you too. I wish I had a good answer for you! In fact, you need to have better coding style to pass the challenges. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Ensure you group report results correctly. That is why I referred to the question that was asked to you before on May 31st. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. I am glad that you figured it out. The custom email button I made was visible instead but was not approved by the Trailhead check. Rated Accounts by State The record count for state and account rating are automatically added. I started the whole of the following steps in this section with the objective of creating a macro. Ensure Agents have access to Knowledge when viewing a Case". I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. I got the same error and for me changing the Record type to "Cloud Technical Team Lifecycle" instead of "Cloud Technical Team" fixed this error message! Any advice?Thanks in advance! Did i use the wrong template? Thanks a lot in advance. I'm chasing my own tail. Something is blocking the challenge checker from fully running. "This is a standard app. I was convinced I was missing something and racked my brains over it. I'll take a look as soon as Trailhead is back up! When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . If you're using a new DE and seeing this error, please post to the developer forums and reference error id: BSAIHRHU. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. My brother has started to play with me! Processes. Various trademarks held by their respective owners. Service cloud specialist superbadge challenge 2 solution Yes! Trying new things- my baby brother practiced crawling through a tunnel. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. The error message is so cryptic that it's hard to troubleshoot the issue. advanced apex specialist superbadge solution The demand for UI/UX design implementation is continuing to grow. I was able to work out a solution, I will outline it below. Use Lightning Knowledge to create a knowledge base for better customer service. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. I add wrong queue to Presence Statuses but I still have the same issue. I have both Email to Case and On Demand Service enabled on the Email to Case page. Ive always thought this was pretty cool. Ensure the Customer Contact can be tracked on Cases. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." Hi I am getting the below error. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I really learned a lot here. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Could you suggest how to troubleshoot it ? If yes, this was created in the wrong place. If the action is missing from the page layout, it will not show up as an option in the feed. thing I could be missing?Thanks in advance! privacy statement. Also, I've included Entitlements in the console. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? to your account. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Select edit page4. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Telecom Billing System2. Thanks. Take a break, grab a snack, and watch this video. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. If you are short on time, start around the 20 minute mark. When you start a create a new report, simply click to start with a clean screen. When I made mistakes, I simply reverted to the last saved version. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Thanks. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. Does anybody have a moment to help? Review the steps to rename the console to 'Cloud Support Service Console'. Leave a comment for the Trailhead Baby! Getting the error messageChallenge Not yet complete here's what's wrong: We can't find the status 'Wrong Queue'. Below are tips and gotchas for each report / dashboard. Add to Favorites. Appreciate any help. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Ensure Milestones are configured properly for High Priority Cases. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. R&D, A project with Daddy: My favorite daily process! hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Challenge 1: Automate record creation. hmmmm I think I just had to drag the filed onto the layout. Is knowledge set up correctly on the page layout? It was an interesting project, and I wanted to share some lessons learned from . Please help. My problem was that I had 2 users with the same name: Ada Balewa. Review the steps to create the 'Cloud Technical Team Support Process'. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). :), I am unable to solve this. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Are you sure you want "email to case"? https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Think carefully about the language it talks about pushing cases UP and pushing cases TO. Sangeeta Patra on LinkedIn: Just finished my Superbadge # 5: Selling
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