The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. If you did not receive a Supplemental Notice, the previous dates apply and the claim deadline has passed. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. Sorry we couldn't be helpful. So, first and foremost, please look for (and look to) this email notice. THE SITE, THE MATERIALS ON THE SITE AND ANY TICKET OR SERVICE OBTAINED THROUGH THE SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. This Rewards Cash is ready to be used right now through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Himberger planned to travel to Atlantic City in July 2020 for the show. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. Aegean Airlines refunds one ticket but not the other. Vivid Seats $7.5 Million COVID Refund Class Action - TicketNews We provide users with legal assistance needed to sue someone for harassment and stop cyberstalkers. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. Our mission is to connect customers with individual ticket holders and amazing. Fill out this form for a FREE and prompt case evaluation. Now, VividSeats did respond online saying, Its going to give more credence to your chargeback claim. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND YOUR RELIANCE THEREON. But he couldnt get through to anyone at Vivid Seats. Please provide any additional information about your inquiry. Check out our directory. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. No proof is requested. You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. How Do I Find Out if the Event Is Canceled or Postponed? You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. . In the event that you dispute a charge with the card issuer and it is determined that the charge was valid and not the result of credit card or other payment fraud, Vivid Seats has the right to (i) seek payment, including all associated fees, by whatever lawful means necessary, including using collection agencies and legal proceedings; and (ii) refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and Vivid Seats may prohibit future purchases by all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision. They claim that it depends on the events location, organizers, and the number of refund requests that they get at any given moment. The notes section of the listing, if present, highlights special characteristics of the tickets contained in the listing. Please note, the ticket price may be higher than the face value that appears on the ticket. Yes Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Under these circumstances, I think a credit card dispute is absolutely fine. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. If the investigation results in a finding that you either did not attempt to use your tickets, you were granted entry, or your claim that you were denied entry has been found to be false, you will not be refunded and you may be subject to the consequences described below. According to this tweet, if you want a refund check your email for official information.. Youve got some Janning to do! If you have difficulty gaining admission to an event, contact us immediately by calling 866.848.8499. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. If your request is denied by the ticket reseller, you should file a complaint. By purchasing tickets from us, you understand that you may be denied entry if you do not sign such waiver and such denial of entry will not be the responsibility of Vivid Seats. If the parties are unable to agree upon an arbitrator, each party to the dispute shall have 14 calendar days from the transmittal date in which to strike names objected to, number the remaining names in order of preference, and return the list to the AAA. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. To stay up-to-date on the events status, monitor the venues website from time to time. They tried looking for another ticket, but since it was very last minute (literally like.minutes before the show) I asked for a refund and they issued it within the next day. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Vivid Seats shall not be held responsible for any such seating relocations or other changes to the Event Details and will not be obligated to provide a refund or any other compensation. You may not download, print, copy, reproduce, distribute, transmit, broadcast, display, sell, license or otherwise use or exploit any of the Content except in the course of viewing the site online for lawful purposes, and in making single copies of selected pages of the site for personal use and not for distribution or posting on any other site. How Tyrel Jackson Williams Brought TikTok Cringe to, Its sort of a newer version of the L.A. actor ride that Kyle is on the first two seasons, but its worse.. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. Grounds Admission Pass/Grounds Pass. Will this be the busiest spring break ever? So you have to live in California to get your money back. Email our customer service team atsupport@vividseats.com, and well get back to you! The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. If you wish to pursue a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. The seller will confirm the tickets are still available and you will receive notification that the tickets will be delivered. Here are a few strategies worth remembering the next time you have a postponed event. Glossary of Common Industry Terms. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. So, first and foremost, please look for (and look to) this email notice. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Help us improve this article with your feedback. A form for initiating arbitration proceedings, Demand for Arbitration, is available on the AAA website. Our goal is to make your search and purchasing experience as easy and efficient as possible. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. If a re-issue is not possible, you will be refunded the re-issue fee. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. But six months later, Discover found that the charge was valid. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. On December 13, 2022, I received the tickets from Vivid. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. Vivid Seats does not represent any official organizer of the events listed and is not suggesting any endorsement by or association with such official organizers or any venues, events, teams, leagues, performers or attractions. The market price provided by Vivid was over $500 per ticket. . Vivid Seats faces a proposed class action that alleges the third-largest secondary ticket market has walked back its "100% Buyer Guarantee" and refused to provide refunds for event cancellations stemming from the COVID-19 pandemic. 2021 Vivid Seats Ltd. All rights reserved. The service and delivery fees cover the costs of company operations, including connecting buyers to sellers with premium inventory to listed events, premium customer service, website improvements, and safe and secure checkout and delivery of ordered tickets. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. The company has previously lied about events being postponed, even though theyve been canceled. Himberger lives in Virginia. If you purchased your ticket from Telecharge and the event has been suspended or canceled, Telecharge will email you with instructions on how to exchange or refund your tickets, according to its website. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. If you received a coupon for 120 percent that expires in 12 months, dont worry! Event date, times, venue and subject matter (collectively Event Details) may change. Vivid Seats will email customers whose events are canceled or postponed. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Unfortunately, no. No wonder its tickets are so expensive! It is your responsibility to make certain that your mobile device is charged with sufficient power so that you can access your tickets when you arrive at the venue. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . Learn More. But a couple of days before, the venue canceled the show. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. UPDATE: Dates and deadlines have been changed for those who received a Supplemental Notice in this case. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Because the beginning of the MLB season has been postponed, SeatGeek will refund canceled spring-training tickets. Plus, we have insightful letters, insider tips, and more. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. Users of this site acknowledge that they do not acquire any ownership rights by using the site. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. Vivid Seats reserves the right, in its sole discretion, to change these Sales Terms at any time. An inherent risk of exposure to and contraction of COVID-19 exists in any place or venue where people gather. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. Orders exceeding four tickets may be split up into different rows within the requested zone or section. Please note that direct sunlight or heat can damage certain types of tickets. Its also about credit card disputes and when to use them. We are not always notified if a show is postponed, rescheduled or cancelled. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying other than the foregoing license to possess for personal use. If youre on a monthly payment plan, payments will be stopped while the park is closed. How do I get my compensation? Due to the unique nature of SXSWs business, where we are reliant on one annual event, we incurred extensive amounts of non-recoupable costs well in advance of March. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. . The exact delivery location for Special Delivery orders will be designated by the seller. Breaking down the contenders in the seasons most unpredictable Oscar race. Class Period: September 29, 2016 to April 1, 2021. We fully recognize that fans have varying financial needs and circumstances of their own in these extraordinary times as well. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Resale Tickets to Events in Illinois: Solely for purposes of 815 ILCS 414/1.5(c), for transactions involving resale tickets to events in Illinois, You or the ticket reseller may elect to submit complaints against one another to the AAA under its rules and procedures. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. If your event is canceled, you are protected through its SeatGeeks Buyer Guarantee, which states you will be refunded the full purchase price or issued a credit to be used for a future purchase to be determined in SeatGeeks sole discretion, according to SeatGeeks website. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Email Delivery . Do Not Sell or Share My Personal Information. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . Because Vivid Seats's third-party sellers set the ticket price and because pricing is subject to the forces of supply and demand, the price may be above or below face value. He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. How can you get a full refund from Trainline? This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. I purchased tickets to an event that has been canceled due to the coronavirus. Tickets for The Prophet | TicketWeb - Academy LA in Los Angeles, US One of them is about the companys ownership. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. We'll help get you there, and give you peace of mind. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. Tickets for some events are impossible to come by, so you may only find them on the companys site. Terms of Service apply. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. The company has previously. Walt Disney World Resort in Florida will remain closed until further notice. In the event the arbitrator determines the claim you asserted in the arbitration to be frivolous according to Federal Rule of Civil Procedure 11, or brought for an improper purpose, you agree to reimburse Vivid Seats for all fees associated with the arbitration paid by Vivid Seats that you otherwise would have been obligated to pay under the AAA rules. Vivid Seats: 100% Buyer Guarantee. Himbergers problem was preventable. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. The AAAs rules are available at www.adr.org. Special Delivery includes same day delivery and may include Will Call, onsite pick up at the venue, pick up from another designated location (typically within two (2) miles of the venue, if possible), or messenger service. Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. This FAQ explains our general policy and approach. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. Did the company have to return Himbergers money? Can I get a refund for my Marriott Vacation Club Points? I dug a little deeper. (1) If you bought a ticket to an event that was cancelled, you may already have gotten a credit in your Vivid Seats account that you can use to buy tickets to future events. The new miniseries attempts to faithfully re-create the reading experience, but as with any adaptation, certain details dont make the cut. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT VIVID SEATS AND ANY OTHER INDEMNIFIED PARTY SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR: (I) ANY ACTION OF ANOTHER USER ON THE SITE; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO OR USE OF THE SITE, OR ATTENDANCE AT AN EVENT, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM THE NEGLIGENCE OF VIVID SEATS; (III) ANY UNAUTHORIZED ACCESS; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE; (IV) ANY BUGS, VIRUSES, WORMS, DEFECTS OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY; (V) ANY ERROR, MISTAKE, INACCURACY OR OMISSION IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS AVAILABLE THROUGH THE SITE; AND/OR (VI) ANY LOST, STOLEN OR DAMAGED TICKETS.