StubHub itself admitted no wrongdoing in the settlement. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. i have attached the information from the venue. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com View SeatGeek . Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. DON'T BUY ON THEIR PLATFORM!!! That's why they have a return policy. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Where is my refund? - StubHub Community Help us improve this article with your feedback. We have gotten the run around from the time the race was canceled we were told you will get an email that never happened they said they are paying us back for the tickets and a certain % by September guess what it's the 15th, Your policy for Covid 19 returns is unacceptable. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Decide on a ticket price and how you will be repaid. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . I would not take a.) I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Check the StubHub Help Desk And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. They just don't care! And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. "I finally got a supervisor on the line and he said 'No. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. We're not refunding money at this point,'" Cormier said. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. We are changing the way you register and sign-in to the StubHub Community. Bought tickets for James Taylor and Bonnie Raitt. I will never use StubHub again. In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. We're not refunding money at this point,'" Cormier said. If you sell on Stubhub they will waive the sellers fee. I have been attempting to contact you several times regarding ticket order #553613638. The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. "These consumers made a deal with StubHub," he said. I'm not paying $176 when stub hub messed up my order. Cops said to all the r maiming people that we would get our refunds back! Most of us didn't leave yet! I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. OK, I think this show has been rescheduled to September 7, 2022. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Ticket buyers and sellers say StubHub owes them after - Marketplace The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Buy sports, concert and theater tickets on StubHub! My tickets were not provided by the seller and I my order was cancelled by stubhub hours before my planned event. Overcharged. I should be given a refund! Once we have clear actionable next steps, we will be sure to notify our fans via email! Email is another option for requesting a refund. My order for $402.19. $868.64 is a lot of money especially now to just throw away. Never use stubhub again. You dont get to change the rules to suit you after the fact. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. If it is postponed/rescheduled, the tickets are still valid. Did you find it helpful? Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. StubHub will offer refunds for canceled events but not postponed events. Had I known seller didn't have tix I never would've purchased. However, from the date selection to the purchase the date was changed. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. By clicking Accept, you consent to the use of ALL the cookies. All rights reserved. The cookie is used to store the user consent for the cookies in the category "Performance". How is this right? Yes StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. They still charged me fully for a canceled ticket transaction. I went to use the credit on my account, and nothing showed up. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). Said cancellation was glitch. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. Otherwise you will receive a voucher for 120% of your purchase price. I don't know how your company seems to think that 120% is of equal value or better. Will never use Stibhub again unless I get a full tefundk. Stubhub did refund, but plans are ruined last minute. the issue is on her radar and anyone affected should file a complaint with her office. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? If any of these tragic events occur, you will be eligible for a refund. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". You can view that credit in your StubHub wallet on the website if you're not able to track down that email. StubHub updated their policy today. It also noted that its ability to open discussions with Viagogo has been a part of the decision. I do not want someone to buy my tickets without the same disclosure available. DO NOT let Stub Hub take advantage of you! View Levi's Stadium Ticketback Terms. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. When you mess up, that's your problem not stubhubs and not the original sellers. StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com StubHub to refund canceled events after pandemic complaints All Rights Reserved. Announcements have been made but, a plan of action has not been put into play quite yet. I simply do not understand how this can happen. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. They DO NOT have their customers backs. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. All rights reserved. You will receive an email with instructions on how to receive your refund. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. As a marketplace, we act as an intermediary for buyers and sellers. Just notified by email of event cancellation for Atlanta United vs Orlando. Our policy change may have come as a surprise to people. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Wrong seats. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. No Refund Policy? All of our tickets were void, fakes, frauds. How come they can't control that?!! Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. At this point, this transaction constitutes fraud. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). I just hope I get my money refunded. So much for the 100% guarantee. LAST time I purchase tickets through StubHub. COVID refunds: Wisconsin, StubHub settlement reached - WITI Select Sell tickets from the three dots. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews Paid over $550 for two Hangout festival tickets. I purchased a Citi field parking pass for Mets opening day. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Too late to purchase decent seats. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. StubHub to refund canceled events after pandemic complaints - USA TODAY As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. I wish I had read this before buying. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Stubhub policy on refunds is ridiculous. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. StubHub has the final decision on whether or not you will receive a refund. What if I never got either? Received only one of two tickets in one package. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. No. A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. (Not to be confused with a free alcohol section which would have been great). This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. They only let a few more people in until they actually closed all the doors. What they said was their service fee ($42 per ticket, a total rip-off) Was charged almost $10 dollars more whne I hit purchase. if you have any questions please feel free to contact me. This site is horrible. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund.