If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Request to speak to a Vivid Seats agent. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Your email address will not be published. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. StubHub was pressing hard to get money. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. There is no place on the website that says you have a time limit, but you do. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Offers may be subject to change without notice. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. 505 North 20th Street In the case of a canceled event, Ticketmaster will directly alert the buyer and refund your purchase. 4. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Use of this website signifies your agreement to our, Read more about our event cancelation policy, relist your tickets and we'll waive the sell fee. NEW YORK (CBSNewYork) -- For months, major concerts and sporting events have been canceled or postponed due to the coronavirus pandemic. You don't throw him out of the restaurant," Rossman said. StubHub Refund Class Action Lawsuit - Gibbs Law Group How do I know if my event was impacted or where can I see the event status? The NHL suspended its season March 12. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. StubHub said it was the first in the ticket brokerage industry to offer the 120% credit and that so farabout 70% of its customers accepted the option. StubHub suspended that policy in March 2020, following the mass . COVID-19 Impacted Events Updates : StubHub Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Sorry we couldn't be helpful. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. It was a waiting game until March 30. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. StubHub is offering the retroactive refunds now because the live events industry is opening back up. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. More: Stay up to date on all of MLives coronavirus coverage. All Rights Reserved. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. If you've purchased tickets, you'll . (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Its just missing with no explanation. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Save my name, email, and website in this browser for the next time I comment. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Sep 15, 2021, 1:28 PM. Gambling problem? Edit: People are asking a bunch of questions, so here is the article with StubHub's statement. Please enter valid email address to continue. Customers complained to the press and filed lawsuits. Yes But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Avoid close contact with people who are sick. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. Have already received refund from credit card. Many events that have been cancelled or postponed are giving patrons a full refund for their money. Jim White of Brisbane, California, a regular seller on StubHub, said he encountered issues receiving payment not for events that only sold before the COVID-19 disruption, but events that took place before it started. Our mission to make business better is fueled by readers like you. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Birmingham, Alabama 35203 Your donation today powers the independent journalism that you rely on. A brutal sucker punch in the OVC tournament stopped the game in its tracks. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. See, If a team, venue, or event organizer relocates seats due to social distancing measures and the new seat doesn't match what the buyer originally purchased, the buyer, If the primary doesn't invalidate the seller's tickets and they drop the order, the seller will face consequences under our. StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . McMillan is represented by a Detroit law firm specializing in class actions. The reason I bought tickets on StubHub was the guarantee. Suite 204 A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Viagogo refused to refund her . I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. May 3, 2021, 9:57 AM PDT StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it. We rely on your financial support to keep making that possible. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Its important to know your consumer rights when you ask for a refund. Terms & Conditions. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. For your convenience, we will directly add it to your StubHub account once the event is canceled.. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. [5] If your refund demand is for more than $10,000 (which seems unlikely in most cases; if youre buying those kind of tickets, take me with you next time), you may be required to demonstrate that the costs of accessing arbitration will be prohibitive as compared to the costs of accessing a court for purposes of pursuing litigation on an individual basis. If you can do that, it will be up to the arbitrator to determine how much StubHub must pay for the arbitration costs. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic Postponed events may not be eligible for refunds. If these are not available, you will likely get a full refund. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. StubHub was pressing hard to get money. StubHub to Refund Over 75k Customers for Events Canceled During the In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. Third-Party Ticket Purchasing: Do's And Don'ts | EDM Identity In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. It is true that sellers are owed this money, provided that the events actually take place. Only 120% coupon? Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. The company, built around the constant sale and exchange of tickets to live events, announced cost-saving measures on March 24, according to Celebrity Access, an entertainment industry site. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. Suite 101 All Rights Reserved. Prefer a cash refund instead? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Lindsay is the author of this solution article. PDF In the United States District Court for The Western District of Wisconsin A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. But StubHub simply cant afford to play the role of banker. Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. The AAA, upon its receipt of your refund arbitration claim, will notify you and StubHub that your claim has been received and StubHub will then be required to submit its written response (and its payment for the costs of the arbitration) within 14 days. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. We will process the refund to your original payment method within 5 days. StubHub Returns and Refund Policies Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Were committed to guiding you towards the resources you need to answer questions about your event. When an event is canceled, you will receive a StubHub coupon worth 120 percent of your original order. Unless you want a refund)." SBNation.com. StubHub's sole discretion (unless a refund is required by law)." 24. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Dial 833-228-5143. Need help getting refunds on canceled, postponed events? Here - WPXI Ticket refunds: Rules and one surprising tip for postponed concerts and Just three weeks later, the company issued an update on their coronavirus policy. At regular volume, we can afford to take that risk. Its a material term of the agreement, Kimmel explained. If the event is canceled and not rescheduled, you will get a refund. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. How to Request a Stubhub Refund [98% Success] - DoNotPay Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Receive a full refund of your purchase 2. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. Opinion: StubHub's Urgent Peril and the Industry Response - TicketNews No problem. For third party ticket resellers, it gets even more complicated. Avoid touching your eyes, nose and mouth with unwashed hands. That means all of those remaining or yet-to-be-played games hang in limbo. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. But another major sticking point in all of this is event postponements, an entirely separate category of cases. 2023 CBS Broadcasting Inc. All Rights Reserved. To learn more or opt-out, read our Cookie Policy. In the past, cancellation prompted a full refund from the online ticket broker. What are the consequences if I dont comply with these health and safety policies? Ja Morants allegations of aggression off the court, explained. What is your rescheduled or postponed event policy? How to Get a Refund from StubHub - Christian Small