CBC Green Technology Business Grants Programme | Stotles The team were very helpful and understanding of my dangerous situation. Find top links about Crawley Homechoice Login along with FAQs, videos, and more. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Please do not leave children under 16 alone in your home while we are working. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. Report a repair | Housing repairs - Havering London Borough Council Council housing repairs and maintenance - Basildon This contact information is for council tenants only. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. You can report all repairs, including gas and water, using our online form or on 01293 438111. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. If you are dissatisfied with the service you have received, you should contact the relevant department. details of how to escalate the matter to Stage 2 if you are not satisfied with the answer or in some cases refer you to the relevant Ombudsman Service. It is usually found in your kitchen below the sink but not always. All rights reserved. The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. Small repairs and odd jobs Domestic help Meals delivery All services . Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. You also have the option to opt-out of these cookies. Council tenants. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. The Cabinet agreed recommendations to appoint Mears Group at their meeting on 27 November. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. All rights reserved. Search. Analytical cookies are used to understand how visitors interact with the website. Homelessness prevention work. The council provides appointments for non-emergency/non-urgent housing repairs. E6 2JA. crawley borough council housing. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. The outcome and lessons learned will be logged to ensure continuous improvement of our services. Your council must find you somewhere to live while work is carried out and pay for the cost of this. You can claim compensation for various things including damage to your personal belongings, furnishings, clothes or other materials. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. The Wates team delivering vital upgrades to three residential tower blocks at Chetton Green in Wolverhampton has been praised by industry regulators for its respect for the community as work progresses to the buildings infrastructure and fire safety. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Mears - Planned maintenance and repairs Contract Award About Us; Staff; Camps; Scuba. Requesting online means you can: make your request at any time of day or night. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Fire safety All properties should have fire alarms fitted and serviced regularly. Find housing . Crawley Borough Council is a great place to work, you are a part of a strong team completing tasks for the local sport groups. It is also important to remember that any belongings damaged as a result of repair works being carried out are also eligible for compensation. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. How we can help young people in Crawley with housing issues. Coordinator Jobs in Crawley - 2023 | Indeed.com Crawley Borough Council mobilisation - Wates Housing and care home provider: Crawley Borough Council The LGSCO investigates complaints about councils, including housing allocations and planning issues: Local Government and Social Care Ombudsman Wates Living Space has been awarded two responsive repairs and minor improvement contracts by Family Mosaic, cumulatively valued at 13.2m. To provide you with the best online experience we use a range of essential site cookies. To help us improve GOV.UK, wed like to know more about your visit today. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Report a repair | Crawley GOV The contract, which is valued at 167 million over 10 years will split the town into two areas, with Mears delivering . YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. These cookies do not store any personal information. Please use our online form to request a. Are you a Council or Housing association Tenant with housing disrepair issues? Housing support and other services in the home for elderly or disabled people. Non-emergency repairs - Hillingdon Council The cooperative is reducing the supply of hot water due to. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. Council news, community updates, local events and more. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Help to find a social or private tenancy in Crawley, whether you are in accommodation or threatened with homelessness. see all the appointment dates and time slots available, and choose one that suits you. Crawley Borough Council (201913362) - Housing Ombudsman You may also get money from your council to pay for the cost of moving and the inconvenience it causes. Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or email housingrepairs@enfield.gov.uk. Crawley Borough Council has considered your request and decided not to provide you with this information. The pattern element in the name contains the unique identity number of the account or website it relates to. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. If the council has failed to act on issues that you have notified them about, then you could be eligible to make a claim against them. Visit therepairs and maintenance or anti-social behaviour pages for details on how to report these issues. You may have to leave your home if major works are needed on the building. four in a bed contestant dies. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Our team works to improve housing conditions for tenants renting privately in the borough. Repair and renovation loans | Crawley GOV The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Password (min 9 characters including a number) *. Somers Orchard - former Horatia and Leamington Houses site. A common problem that arises in many homes is condensation and mould growth. Corporate purchasing card services for the London Ambulance Service. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). This can happen either while their complaint is being investigated, or once the council has finished dealing with the complaint. Report a repair online for your home. Housing Department Crawley Borough Council - Housing Options Service Services offered. In December 2022 the paid and 65 were out of borough. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Home. Crawley Borough Council - view and make Freedom of - WhatDoTheyKnow Crawley, Sussex: Crawley Borough Council These cookies will be stored in your browser only with your consent. This website uses cookies to improve your experience while you navigate through the website. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Contact your council if youre not sure. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. We are committed to dealing with all complaints equitably, comprehensively, and in good time. Services available to private rental tenants in Crawley, including grants and loans. Freedom of Information Act or the Data Protection Act, Local Government and Social Care Ombudsman, We or our contractors have failed to provide a service to an acceptable standard, There has been a delay in providing a service, or we have not kept you informed of progress when providing a service, We have not rectified a problem or acted on a request for a service to be provided, Our staff or contractors have behaved in an unfair, discourteous or discriminatory manner. Visit us. Wates Living Space cements its position as Tamworth Borough Councils partner of choice for planned housing maintenance until 2030. If you suspect there is damaged asbestos in your home, you should email housingrepairs@enfield.gov.uk. E14 9GE Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Wates Living Space Maintenance has expanded its presence in North Wales following its appointment to deliver contracts for two housing associations in the region. If you are a council tenant, we can take care of some of the repairs to your home. Crawley Borough Council support - West Sussex Energy If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. These services include waste management,. Loans are means tested (based on your income and savings) to see if you need to contribute towards the costs of works. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman Exchange Tower Harbour. Request a FREE property inspection to find out how much your claim is worth. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. crawley borough council housing - semhistsoc.colmex.mx do everything more quickly because you don't have to call us. The money owed will be recovered whenever the property is sold in the future. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. Apply for HMO licence. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be able to file a housing disrepair compensation claim against your landlords. In a joint letter to the government, written with West Sussex County Council, Crawley Borough Council said the extra costs of housing more Chagossians could result in it declaring a section 114 . You should get several weeks warning of any work needed. Housing - Portsmouth City Council Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. If this has not been done, email chcompliance@enfield.gov.uk. Complaints should be made as soon as possible after the incident and no more than 6 months from the event or issue being complained about. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. If you think your new home does not meet the letting standard, email lettings.council.housing@enfield.gov.uk. Crawley Homes has implemented a new housing IT system. List First. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Crawley Borough Council compensation claims - Housing Disrepair Housing | Arun District Council If necessary, they will arrange to remove or seal it (through our repairs team). West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. Wates Living Space to deliver housing repairs across Crawley Home; Features; Services; About; Contact; Login; Get Free Demo a missed waste collection or reporting problems like flytipping or litter.) Content and site Copyright Crawley Borough Council 2020. Special circumstances for accepting a review after 1 month has passed may be considered. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. Housing repairs | Enfield Council The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Current Mitie contract - a Freedom of Information request to Crawley Even if no appliances are connected or the only appliances belong to you, we need to check the pipework. Get premium, high resolution news photos at Getty Images All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. While repairs may fall under the developer 's guarantee during the . Coventry The council should repair any damage caused by maintenance or building work. Wates reveals the extent of its positive contributions to Birmingham as they its contract extends to deliver housing repairs and maintenance across the city. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the ten year period. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. Crawley Borough Council elections - Wikipedia Repairs and maintenance | Crawley GOV This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. All rights reserved. All rights reserved. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Housing Options Team Leader at Crawley Borough Council View profile View profile badges . The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. This decision was taken with regard to the following section of the Freedom of Information Act 2000. The relevant Head of Service will undertake the review and respond within 20 working days. *Working hours: * 37 per week. | Learn more about Daniel Khan's work experience, education, connections & more by visiting their profile on LinkedIn .